Refund and Returns Policy

Return and Refund Policy

Last updated: [Jan 2026]

This Refund Policy applies to all purchases made on https://crowcybersecurity.com and is provided by:

Nova Crest Corporation S.R.L.
Strada Vasile Alecsandri nr 3, Etaj 2, Ap 8, 300078, Timișoara, Romania
VAT Number: RO50321406
Email: novacrestcorporation@gmail.com

Our goal is to ensure customer satisfaction while maintaining fairness and protecting against abuse.

1. 30-Day Satisfaction Guarantee

We offer a 30-day money-back guarantee on eligible purchases.

If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase, provided that the conditions below are respected.

2. Eligible for Refund

You may request a refund within 30 days if:

The digital product (eBook or downloadable content) does not match its description
A software or SaaS service is not functioning as described due to technical issues on our side
A service has not yet been delivered
You experienced technical problems that prevent you from accessing the purchased content
You are genuinely dissatisfied and submit a reasonable request in good faith

We aim to handle all requests fairly and professionally.

3. Not Eligible for Refund

Refunds may be refused in cases of:

Abuse of the refund policy
Repeated refund requests from the same customer
Evidence of fraud or chargeback abuse
Violation of our Terms & Conditions
Deliberate misuse of the software or services
Redistribution or resale of digital products
Full consumption of consulting services already delivered

4. Digital Products (eBooks & Downloads)

Although digital products are delivered instantly, we still provide a 30-day satisfaction guarantee.

However, to protect against abuse, we reserve the right to:

Limit refunds for repeated abuse
Deny refunds where there is evidence of systematic exploitation of digital content

5. Services & Consulting

If a consulting session has not yet been delivered, it is fully refundable.
If the service has already been delivered, refunds are evaluated case by case.

6. Software / SaaS Subscriptions

For software or subscription-based services:

Refunds can be requested within 30 days of the initial purchase
After 30 days, recurring payments are non-refundable unless required by law
Cancellation will stop future billing but does not automatically trigger a refund

7. How to Request a Refund

To request a refund, contact us by email:

📧 novacrestcorporation@gmail.com

Include:

Your full name
Email used for the purchase
Order number (if available)
Reason for the refund request

We normally respond within 2–5 business days.

8. Refund Method

Approved refunds are issued to the original payment method used during checkout.

Processing times depend on your bank or payment provider (typically 5–10 business days).

9. Chargebacks

We strongly encourage customers to contact us before initiating a chargeback.

Unjustified chargebacks may result in:

Suspension of access to services
Blacklisting from future purchases
Evidence being submitted to the payment processor

10. Legal Rights

This Refund Policy does not limit any mandatory consumer rights under applicable EU consumer protection laws.